Find answers to frequently asked questions

<h3 id="what-is-the-status-of-my-order">What is the status of my order?</h3>Once you have placed your order, we will send you a confirmation email to confirm that your order has been received. Within 3 business days your order will be processed.Once your order is shipped we will send you another email to confirm the link to track your order.Additionally, you can track the status of your order from your &quot;order history&quot; section on your account page on the website.<h3 id="can-i-change-my-order">Can I change my order?</h3>We can only change orders that have not been processed for shipping yet.Once your order is under the status &quot;preparing for shipping&quot;, &quot;shipping&quot; or &quot;delivered&quot;, then we cannot accept any edits to your order.To make changes to your order, please reach out to support through the helpdesk or send an email to&#xA0;<a class="fr-green" href="mailto:support@dossobeauty.com">support@dossobeauty.com</a>.<h3 id="where-do-you-ship">Where do you ship?</h3>We currently ship in the United States and Globally. All orders must be placed directly on our website. Orders can be placed over the phone or via email if you are experiencing technical difficulties. You can call our support phone number (267) 465-2987 during our business hours of Tuesday - Saturday 9am - 6pm EST and Sunday 10am - 4pm EST.All standard shipping rates in the US and Globally are set based off of USPS &amp; UPS&apos;s standard shipping rates and will be shown at checkout.<h3 id="how-long-does-it-take-to-ship-my-order">How long does it take to ship my order?</h3>Once you&apos;ve placed your order, it usually takes 48 to 72 business hours to process it for delivery.Standard shipping time covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:- USPS Priority Mail: 3-5 Business Days - UPS Ground: 3-5 Business Days

General

Find answers to frequently asked questions about returns

<h3 id="do-you-accept-returns">Do you accept returns?</h3>We do accept returns for store credit in respect to the following conditions:- The item must have been sold on our online store - The item shouldn&apos;t have been used in any way - The return or exchange request is made within 28 days of delivery - The return is made within 30 days of the return or exchange requestTo ask for a return, please use our self-service return/exchange tool by clicking this&#xA0;<a class="fr-green" href="https://www.dossobeauty.com/apps/redo/returns-portal" rel="noopener noreferrer" target="_blank">link</a>.<div data-message-author-role="assistant" data-message-id="aaec3958-a790-4d56-b03d-d8348306662c" data-message-model-slug="o3-mini" dir="auto" id="isPasted"><ul data-end="1011" data-start="238"><li data-end="527" data-start="238" style="font-family: Georgia, serif; font-size: 16px;">Order Cancellations:<ul data-end="527" data-start="269" style="font-family: initial; font-size: initial;"><li data-end="527" data-start="269" style="font-family: Georgia, serif; font-size: 16px;">If you decide to cancel your order, please note that we do not offer refunds. Instead, you&apos;ll receive store credit. This means you can use that credit for a future purchase at your convenience, giving you the flexibility to choose something you truly love.</li></ul></li><li data-end="1011" data-start="529" style="font-family: Georgia, serif; font-size: 16px;">Exchanges:<ul data-end="1011" data-start="550" style="font-family: initial; font-size: initial;"><li data-end="749" data-start="550" style="font-family: Georgia, serif; font-size: 16px;">We know that sometimes what you order might not be the perfect fit or match your expectations. That&apos;s why if you&apos;d like to exchange an item, you can do so if your order hasn&apos;t yet been processed. We also highly suggest purchasing our shipping insurance for free returns/exchanges.</li><li data-end="1011" data-start="752" style="font-family: Georgia, serif; font-size: 16px;">Once your order is processed, any modifications or exchanges will need to be handled through our Redo self-return/exchange portal. This system is designed to make the process as straightforward as possible, even if it happens after your order is on its way.</li></ul></li></ul>We want you to feel confident and supported throughout your shopping journey with Dosso Beauty. If you have any questions or need a little extra help with your order, please don&apos;t hesitate to reach out to us via email at support@dossobeauty.comI Our goal is to ensure you have a positive experience and that every step of the process is clear and comfortable for you.</div><h3 id> </h3><h3 id="can-i-exchange-an-item">Can I exchange an item?</h3>We do accept exchanges and they follow the same conditions as returnsIn order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return by using our self-service return/exchange tool by clicking this&#xA0;<a class="fr-green" href="https://www.dossobeauty.com/apps/redo/returns-portal" rel="noopener noreferrer" target="_blank">link</a>.<h3 id="are-returns-free">Are returns free?</h3>Returns within the US are free if you purchase our FREE Return Shipping Insurance.&#xA0;Returns from outside of the US are the responsibility of the buyer.Feel free to contact our support agents through our help desk for more details.<h3 id="how-long-does-it-take-to-process-a-return">How long does it take to process a return?</h3>Returns are confirmed within 14 days of receiving the package at our warehouse.Once your return is accepted, the exchange or credit will be issued within 14 days of our services accepting your return.

Returns

Last updated: March 6, 2025. We understand that shopping online can sometimes feel a bit overwhelming, and we're here to help ensure your experience is as smooth and stress-free as possible. Here's a breakdown of our order cancellation and exchange p

Last updated: March 6, 2025<div data-message-author-role="assistant" data-message-id="aaec3958-a790-4d56-b03d-d8348306662c" data-message-model-slug="o3-mini" dir="auto">We understand that shopping online can sometimes feel a bit overwhelming, and we&apos;re here to help ensure your experience is as smooth and stress-free as possible. Here&apos;s a breakdown of our order cancellation and exchange policy:<ul data-end="1011" data-start="238"><li data-end="527" data-start="238">Order Cancellations:<ul data-end="527" data-start="269"><li data-end="527" data-start="269">If you decide to cancel your order, please note that we do not offer refunds. Instead, you&apos;ll receive store credit. This means you can use that credit for a future purchase at your convenience, giving you the flexibility to choose something you truly love.</li></ul></li><li data-end="1011" data-start="529">Exchanges:<ul data-end="1011" data-start="550"><li data-end="749" data-start="550">We know that sometimes what you order might not be the perfect fit or match your expectations. That&apos;s why if you&apos;d like to exchange an item, you can do so if your order hasn&apos;t yet been processed. We also highly suggest purchasing our shipping insurance for free returns/exchanges.</li><li data-end="1011" data-start="752">Once your order is processed, any modifications or exchanges will need to be handled through our Redo self-return/exchange portal. This system is designed to make the process as straightforward as possible, even if it happens after your order is on its way.</li></ul></li></ul>We want you to feel confident and supported throughout your shopping journey with Dosso Beauty. If you have any questions or need a little extra help with your order, please don&apos;t hesitate to reach out to us via email at support@dossobeauty.comI Our goal is to ensure you have a positive experience and that every step of the process is clear and comfortable for you.</div>

Cancellation Policy

Find answers to frequently asked questions about payments

<h3 id="what-payment-methods-do-you-accept">What payment methods do you accept?</h3>You can purchase on our website using a debit or credit card.We additionally offer support for PayPal, Amazon Pay, Apple Pay, and Google Pay.You can choose these payment methods at checkout.<h3 id="which-currency-will-i-be-charged-in">Which currency will I be charged in?</h3>We currently only support the following currencies for charging our customers in their local currencies: USD, CAD, and EUR.If your credit or debit card uses another currency, then you will be charged in USD, CAD, or EUR, depending on the website you are on. Your bank will apply the corresponding conversion rate of the currency you choose.<h3 id="do-you-offer-a-3-or-4-times-payment-option">Do you offer a 3 or 4 times payment option?</h3>We accept 3 times payments thanks to our partners Affirm, Klarna or AfterPay. You will be able to choose that payment option on checkout. <h3 id="how-does-affirm-work">How does Affirm work?&#xA0;</h3>Rates from 0&#x2013;36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders.&#xA0;Options depend on your purchase amount, and a down payment may be required.&#xA0;CA residents: Loans by Affirm Loan Services, LLC are made or arranged according to a California Finance Lenders Law license.For licenses and disclosures, see affirm.com/licenses&#xA0;For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR or 4 interest-free payments of $200 every 2 weeks.

Payment

At Dosso Beauty, we’re happy to offer discounts to our customers, but please note that order, product, and shipping discounts cannot be combined. Here’s how our discount policy works:. Order discounts apply to the entire order, including products, ta

At Dosso Beauty, we&#x2019;re happy to offer discounts to our customers, but please note that order, product, and shipping discounts cannot be combined. Here&#x2019;s how our discount policy works:<h3 data-end="287" data-start="243" id="how-discounts-affect-free-shipping">How Discounts Affect Free Shipping</h3><ul data-end="541" data-start="288"><li data-end="433" data-start="288">Free shipping is available on orders with a subtotal of $100 or more after all product discounts are applied (excluding taxes and shipping fees). Order discounts can not be combined with free shipping discount, including products on subscriptions. Subscription orders are not eligible for shipping discounts.&#xA0;</li><li data-end="541" data-start="434">If a discount lowers your subtotal below $100, your order will no longer qualify for free shipping.</li></ul><h3 data-end="569" data-start="543" id="example-scenario">Example Scenario</h3><ul data-end="783" data-start="570"><li data-end="613" data-start="570">Your original subtotal: $104.98</li><li data-end="691" data-start="614">You apply the 15%&#xA0;product discount (15% off): New subtotal = $89.23</li><li data-end="783" data-start="692">Since your subtotal after the discount is below $100, free shipping does not apply.</li></ul><h3 id="isPasted">Order Discount</h3><ul><li style="font-size: 14px;">Order discounts apply to the entire order, including products, taxes, and shipping costs. This type of discount is ideal for customers who want a percentage or fixed amount off the total purchase price, regardless of the individual products in their cart. Order discounts are applied at checkout and reduce the final amount due. Subscriptions order are considers order discounts which can not be combined with shipping discounts.&#xA0;Example:<ul data-end="734" data-start="550" style="font-size: initial;"><li>A customer applies a 10% order discount on a $100 order, reducing the total price to $90</li></ul></li></ul><h3 id="isPasted">Product Discount</h3><ul><li style="font-size: 16px;">Product discounts apply only to specific products in the cart. These discounts can be either a percentage or a fixed amount off the price of the product(s). Example:<ul data-end="1275" data-start="1050"><li data-end="1173" data-start="1050">A customer buys a product priced at $50 and applies a $10 product discount, reducing the price of that item to $40.</li><li data-end="1275" data-start="1174">The discount is only applied to the product and doesn&apos;t affect shipping or other items in the cart.</li></ul></li></ul><h3 data-end="821" data-start="785" id="key-discount-policy-points">Key Discount Policy Points</h3>&#x2705; Discounts apply to either your&#xA0;order total or individual products, but cannot be stacked with selected discounts. &#x2705; If you prefer free shipping, ensure your final subtotal after discounts meets or exceeds&#xA0;$100. &#x2705; Once a discount is applied, the system automatically recalculates your eligibility for free shipping and other promotions.&#x2705; Dosso Beauty does not allow order and product discounts to be combined in a single order.&#xA0;Subscription orders are not eligible for shipping discounts.&#xA0;&#x2705; If both types of discounts are available, the customer can choose which one to apply, but they cannot use both on the same order.If you have any questions, feel free to reach out to our team for assistance!

Discounts & Free Shipping Policy

All returns and exchanges must be unopened. You can use the self-service exchange tool by clicking the link here. Self service exchange and return tool: https://www.dossobeauty.com/apps/redo/returns-portal

All returns and exchanges must be unopened. You can use the self-service exchange tool by clicking the link <a class="fr-green" href="https://www.dossobeauty.com/apps/redo/returns-portal">here</a>.Self service exchange and return tool:&#xA0;<a class="fr-green" href="https://www.dossobeauty.com/apps/redo/returns-portal" id="isPasted">https://www.dossobeauty.com/apps/redo/returns-portal</a>

Could I receive a refund or exchange if I ordered the wrong color?

If your order was shipped out in a timely manner from our warehouse and is delayed via the shipping provide shipping; please reach out to the shipping provider for your refund as all packages are shipped with UPS and USPS shipping insurance by defaul

If your order was shipped out in a timely manner from our warehouse and is delayed via the shipping provide shipping; please reach out to the shipping provider for your refund as all packages are shipped with UPS and USPS shipping insurance by default. If you purchased additional shipping insurance with us, then we can process your refund for you and contact the shipping provider on your behalf. Please be aware that all shipping claims must be filed after 21 days after the expected delivery date.

If I paid for express shipping and did not receive my order on time, will I be refunded?

All Amazon issues should be directed to Amazon's respective platform. Their customer service representative on their mobile app or website will be able to assist you with your order.

All Amazon issues should be directed to Amazon&apos;s respective platform. Their customer service representative on their mobile app or website will be able to assist you with your order.

Issues with my order on Amazon. Who should I direct my questions to?

To track your order, please follow these steps:. Navigate to our website and locate the "Track Your Order" tab in the menu. Click on the "Track Your Order" tab to be directed to a dedicated tracking page. On the tracking page, you have multiple optio

To track your order, please follow these steps:Navigate to our website and locate the &quot;Track Your Order&quot; tab in the menu.Click on the &quot;Track Your Order&quot; tab to be directed to a dedicated tracking page.On the tracking page, you have multiple options to find your order:<ul><li style="font-family: Georgia, serif;">Enter your order number.</li><li style="font-family: Georgia, serif;">Provide your email address associated with the order.</li><li style="font-family: Georgia, serif;">Input your phone number used during the order process.</li><li style="font-family: Georgia, serif;">Enter the specific tracking number if you have it.</li></ul>After entering the relevant information, click the &quot;Submit&quot; or &quot;Track&quot; button.Your order&apos;s current status and tracking information will be displayed on the screen, allowing you to monitor its progress.

How to track you orders?

Dosso Beauty

Frequently asked questions about orders, shipping and payments.

Ordering