Ordering
Curious about your Dosso Beauty order? From payment and shipping to discuounts, exchanges, and cancellations, we’ve got everything you need to know.
General Order Overview
Once you have placed your order, we will send you a confirmation email to confirm that your order has been received. Within 3 business days your order will be processed. Once your order is shipped we will send you another email to confirm the link to
Exchanges
Exchanges
Cancellation Policy
Last updated: October, 2025. We understand that shopping online can sometimes feel a bit overwhelming, and we're here to help ensure your experience is as smooth and stress-free as possible. Here's a breakdown of our order cancellation and exchange p
Payment
You can purchase on our website using a debit or credit card. We additionally offer support for PayPal, Amazon Pay, Apple Pay, Google Pay, Shop Pay, Klarna, Affirm & AfterPay. You can choose these payment methods at checkout. We currently only suppor
Discounts & Free Shipping Policy
At Dosso Beauty, we’re happy to offer discounts to our customers, but please note that order, product, and shipping discounts cannot be combined. Here’s how our discount policy works:. Order discounts apply to the entire order, including products, ta
Could I receive a refund or exchange if I ordered the wrong color?
We do not offer refunds. If you selected the wrong color then you can file a claim through our Return/Exchange Portal to send back the items that you would like to exchange or return clicking the link here. All returns and exchanges must be unopened,
If I paid for express shipping and did not receive my order on time, will I be refunded?
If your order was shipped out in a timely manner from our warehouse and is delayed via the shipping provide shipping; please reach out to the shipping provider for your refund as all packages are shipped with UPS and USPS shipping insurance by defaul
Issues with my order on Amazon. Who should I direct my questions to?
All Amazon issues should be directed to Amazon's respective platform. Their customer service representative on their mobile app or website will be able to assist you with your order.
How do I track my order?
To track your order, please follow these steps:. Navigate to our website and locate the "Track Your Order" tab in the menu. Click on the "Track Your Order" tab to be directed to a dedicated tracking page. On the tracking page, you have multiple optio