Find answers to frequently asked questions

<h3 id="what-is-the-status-of-my-order">What is the status of my order?</h3>Once you have placed your order, we will send you a confirmation email to confirm that your order has been received. Within 3 business days your order will be processed.Once your order is shipped we will send you another email to confirm the link to track your order.Additionally, you can track the status of your order from your &quot;order history&quot; section on your account page on the website.<h3 id="can-i-change-my-order">Can I change my order?</h3>We can only change orders that have not been processed for shipping yet.Once your order is under the status &quot;preparing for shipping&quot;, &quot;shipping&quot; or &quot;delivered&quot;, then we cannot accept any edits to your order.To make changes to your order, please reach out to support through the helpdesk or send an email to <a class="fr-strong" href="mailto:orders@dossobeauty.com">orders@dossobeauty.com</a>.<h3 id="where-do-you-ship">Where do you ship?</h3>We currently ship in the United States and Globally. All orders must be placed directly on our website. Orders cannot be placed over the phone or via email.All standard shipping rates in the US and Globally are set based off of USPS &amp; UPS&apos;s standard shipping rates and will be shown at checkout.<h3 id="how-long-does-it-take-to-ship-my-order">How long does it take to ship my order?</h3>Once you&apos;ve placed your order, it usually takes 48 to 72 business hours to process it for delivery.Standard shipping time covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:- USPS Priority Mail: 3-5 Business Days - UPS Ground: 3-5 Business Days

General

Find answers to frequently asked questions about returns

<h3 id="do-you-accept-returns">Do you accept returns?</h3>We do accept returns in respect to the following conditions:- The item must have been sold on our online store - The item shouldn&apos;t have been used in any way - The return or exchange request is made within 28 days of delivery - The return is made within 14 days of the return or exchange requestTo ask for a return, please contact our support using our helpdesk.<h3 id="can-i-exchange-an-item">Can I exchange an item?</h3>We do accept exchanges and they follow the same conditions as returnsIn order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.<h3 id="are-returns-free">Are returns free?</h3>Returns within the US are free. You can refer to the delivery paper within your package to perform organize your return.Returns from outside of the US are the responsibility of the buyer.Feel free to contact our support agents through our helpdesk for more details.<h3 id="how-long-does-it-take-to-process-a-return">How long does it take to process a return?</h3>Returns are confirmed within 14 days of receiving the package at our warehouse.Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

Returns

Find answers to frequently asked questions about payments

<h3 id="what-payment-methods-do-you-accept">What payment methods do you accept?</h3>You can purchase on our website using a debit or credit card.We additionally offer support for PayPal, Amazon Pay, Apple Pay, and Google Pay.You can choose these payment methods at checkout.<h3 id="which-currency-will-i-be-charged-in">Which currency will I be charged in?</h3>We currently only support the following currencies for charging our customers in their local currencies: USD, CAD, and EUR.If your credit or debit card uses another currency, then you will be charged in USD, CAD, or EUR, depending on the website you are on. Your bank will apply the corresponding conversion rate of the currency you choose.<h3 id="do-you-offer-a-3-or-4-times-payment-option">Do you offer a 3 or 4 times payment option?</h3>We accept 3 times payments thanks to our partner Affirm. You will be able to choose that payment option on checkout. <h3 id="how-does-affirm-work">How does Affirm work?&#xA0;</h3>Rates from 0&#x2013;36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders.&#xA0;Options depend on your purchase amount, and a down payment may be required.&#xA0;CA residents: Loans by Affirm Loan Services, LLC are made or arranged according to a California Finance Lenders Law license.For licenses and disclosures, see affirm.com/licenses&#xA0;For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR or 4 interest-free payments of $200 every 2 weeks.

Payment

All returns and exchanges must be unopened. A photo of your package must be sent to info@dossobeauty.com to determine eligibility. For more information visit our Store Policy Page.

All returns and exchanges must be unopened. A photo of your package must be sent to info@dossobeauty.com to determine eligibility. For more information visit our Store Policy Page.

Could I receive a refund or exchange if I ordered the wrong color?

If your order was shipped out in a timely manner from our warehouse and is delayed via the shipping provide shipping; please reach out to the shipping provider for your refund as all packages are shipped with UPS shipping insurance. Please be aware t

If your order was shipped out in a timely manner from our warehouse and is delayed via the shipping provide shipping; please reach out to the shipping provider for your refund as all packages are shipped with UPS shipping insurance. Please be aware that all shipping claims must be filed 21 days after the expected delivery date.

If I paid for express shipping and did not receive my order on time, will I be refunded?

All Walmart and Amazon issues should be directed to those respective platforms. Their customer service representative will be able to assist you.

All Walmart and Amazon issues should be directed to those respective platforms. Their customer service representative will be able to assist you.

Issues with my order on Walmart/Amazon. Who should I direct my questions to?

To track your order, please follow these steps:. Navigate to our website and locate the "Track Your Order" tab in the menu. Click on the "Track Your Order" tab to be directed to a dedicated tracking page. On the tracking page, you have multiple optio

To track your order, please follow these steps:Navigate to our website and locate the &quot;Track Your Order&quot; tab in the menu.Click on the &quot;Track Your Order&quot; tab to be directed to a dedicated tracking page.On the tracking page, you have multiple options to find your order:<ul><li>Enter your order number.</li><li>Provide your email address associated with the order.</li><li>Input your phone number used during the order process.</li><li>Enter the specific tracking number if you have it.</li></ul>After entering the relevant information, click the &quot;Submit&quot; or &quot;Track&quot; button.Your order&apos;s current status and tracking information will be displayed on the screen, allowing you to monitor its progress.

How to track you orders?

Dosso Beauty

Frequently asked questions about orders, shipping and payments.

Ordering

Where do you ship?

When should I expect my order to ship?

How long does it take for my products to be shipped to me?

Does Dosso Beauty offer express shipping?

How can I track my package?

Why have shipping prices increased?

Will I pay taxes for international shipping?

Shipping

If I'm in Philly, can I order on DoorDash?

Do you have a physical store where I can purchase from?

Why aren't your products sold at my local beauty supply store?