ReturnsUpdated 2 months ago
Do you accept returns?
We do accept returns for store credit in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 30 days of the return or exchange request
To ask for a return, please use our self-service return/exchange tool by clicking this link.
Order Cancellations:
- If you decide to cancel your order, please note that we do not offer refunds. Instead, you'll receive store credit. This means you can use that credit for a future purchase at your convenience, giving you the flexibility to choose something you truly love.
Exchanges:
- We know that sometimes what you order might not be the perfect fit or match your expectations. That's why if you'd like to exchange an item, you can do so if your order hasn't yet been processed. We also highly suggest purchasing our shipping insurance for free returns/exchanges.
- Once your order is processed, any modifications or exchanges will need to be handled through our Redo self-return/exchange portal. This system is designed to make the process as straightforward as possible, even if it happens after your order is on its way.
We want you to feel confident and supported throughout your shopping journey with Dosso Beauty. If you have any questions or need a little extra help with your order, please don't hesitate to reach out to us via email at [email protected] Our goal is to ensure you have a positive experience and that every step of the process is clear and comfortable for you.
Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return by using our self-service return/exchange tool by clicking this link.
Are returns free?
Returns within the US are free if you purchase our FREE Return Shipping Insurance.
Returns from outside of the US are the responsibility of the buyer.
Feel free to contact our support agents through our help desk for more details.
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the exchange or credit will be issued within 14 days of our services accepting your return.