Return & Exchange ProcessUpdated 5 hours ago

How to Start a Return or Exchange

• Customers should submit all return and exchange requests through our ShipStation Return & Exchange Portal. Start a Return or Exchange
• The portal is the primary way to submit a return or exchange request. Customer Support remains available if the customer needs assistance.

Eligibility Requirements
To be eligible for a return or exchange:

• The item must have been purchased from our online store.
• The item must be unused and unopened.
• The return or exchange request must be submitted within 28 days of delivery.
• The return must be completed within 30 days of the initial request.

Returns for Store Credit
To request a return for store credit:

1. Use the ShipStation Return & Exchange Portal to initiate your return.
2. Select the item(s) you would like to return.
3. Choose Store Credit as your preferred resolution.
4. Follow the instructions provided through the portal to complete your return.

Please note that a return shipping label fee may apply if shipping insurance was not purchased.

Exchanges
To request an exchange:

1. Use the ShipStation Return & Exchange Portal to initiate your exchange.
2. Select the item(s) you would like to exchange.
3. Follow the instructions provided through the portal to complete your return.

Please note that a return shipping label fee may apply, and a $10 Return Processing Fee applies to all exchange requests.

Damaged, Defective, or Incorrect Items
Please inspect your order upon receipt and contact Customer Support immediately if your item is defective, damaged, or if you received the wrong item.
Our team will review the issue and determine the appropriate resolution.

Non-Returnable Items
We cannot accept returns on:

• Sale items
• Gift cards

What Happens After You Submit a Return or Exchange?
Once a return or exchange has been initiated through the portal:

1. We will monitor the return shipment as it makes its way back to our warehouse.
2. Once the item(s) arrive, our team will inspect the returned items.
3. If the return meets our eligibility requirements, we will process the requested resolution.
4. For approved returns, store credit will be issued in a form of gift card
5. For approved exchanges, we will begin processing the exchange.

Please allow time for the return to arrive at our warehouse and for our team to complete the inspection before the store credit or exchange is processed.