How can I file a claim for a package that never arrived or was lost?Updated 17 hours ago

If your package hasn't arrived or appears to be lost, please follow these steps:

1. Check your tracking link, sent via email or SMS, for the latest delivery updates and confirm that your shipping address is correct.

2. If your package is marked as delivered but you haven't received it, please allow 24–48 hours. Sometimes carriers mark packages as delivered before they physically arrive.

3. If your package is still missing or appears to be lost, please contact our Customer Support team with your order number so we can investigate and guide you through the next steps.