Nope! We’re an online beauty supply store, but through our braid corner we can connect you with hair stylists in your local area.

<p>Nope! We&#x2019;re an online beauty supply store, but through our braid corner we can connect you with hair stylists in your local area.</p>

Is Dosso Beauty a Hair Salon?

Find answers to other frequently asked questions

<h3 id="do-you-offer-a-referral-program-how-does-it-work">Do you offer a referral program? How does it work?</h3><p>We have created a referral program to thank our customers for referring their friends and family.</p><p>To refer someone, you will first need to have an account on our online store. After that you can head to your profile page to get your personalized referral link.</p><p>Any of your friend who decides to place their first order using your referral link will get enjoy a 20&#x20AC; discount. In return you will be credited to 20&#x20AC; too for helping us spread the word.</p><p>For more information, please refer to our referral program terms &amp; conditions.</p><h3 id="do-you-have-physical-stores">Do you have physical stores?</h3><p>We currently don&apos;t have any physical stores under our brand name. However, we do have several distributors in Europe, the US and Canada.</p><p>The full list of stores that resell our products can be found on our where to buy page.</p><h3 id="is-there-a-warranty">Is there a warranty?</h3><p>We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:</p><p>- The item must have been sold on our online store<br style="box-sizing: border-box;">- The item shouldn&apos;t have been used in any way<br style="box-sizing: border-box;">- The return or exchange request is made within 28 days of delivery<br style="box-sizing: border-box;">- The return is made within 14 days of the return or exchange request</p><p>If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.</p>

Other

Dosso Beauty

Frequently asked questions about Dosso Beauty.

General

Returns

Payment

Could I receive a refund or exchange if I ordered the wrong color?

If I paid for express shipping and did not receive my order on time, will I be refunded?

Issues with my order on Walmart/Amazon. Who should I direct my questions to?

How to track you orders?

Ordering

Where do you ship?

When should I expect my order to ship?

How long does it take for my products to be shipped to me?

Does Dosso Beauty offer express shipping?

How can I track my package?

Why have shipping prices increased?

Will I pay taxes for international shipping?

Shipping

If I'm in Philly, can I order on DoorDash?

Do you have a physical store where I can purchase from?

Why aren't your products sold at my local beauty supply store?

Where is the Philadelphia Pick-up Location?

Where is Atlanta Pick-Up Location?

Where is DMV Pick-up Location?

Pick-up locations store hours

Streamlined Pick-Up and Shipping Process

Same day Shipping or Next Day Air

In Person Pick-up/Delivery

What is hypoallergenic braiding hair?

Braiding Hair Purchasing Guides Guides

How many packs of hair should I order?

How many bundles are in a pack?

Which type of hair is hypoallergenic?

What are the toxic chemicals in Kanekalon Braiding Hair Called?

Is Dosso Beauty’s Marley Hair hypoallergenic?

Can Dosso Beauty Marley Hair be used for faux locs?

How many strands come in the crochet hair bundles?

What if my hair starts itching while Dosso Beauty Braiding Hair is installed?

My braid ends are unraveling, what do I do?

If the hair I want is out of stock. Could I be notified of the restock date?

What is the Hair For Life Subscription?

What are the subscription tiers and their benefits?

How does the credit system work?

What additional benefits come with the subscription?

Can I change my subscription package during my purchase cycle?

Are there any restrictions or limitations to the Hair For Life Subscription?

Can I cancel my subscription at any time?

Hair For Life

Hair Extensions

Why is my edge control turning white?

I have 4C hair, will the edge contol work on my hair?

Why are prices of the products higher on Amazon and Walmart?

Hair Products